# DC Connected AI

> Connected Vehicle Intelligence + AI Agent Platform for the Automotive Aftermarket. AI agents for repair shops, fleets, claims management, roadside assistance, financial services and resellers. GDPR-compliant, EU-hosted.

## About

DC Connected AI (DC Connected Car GmbH) builds an enterprise-grade multi-agent AI platform purpose-built for the automotive aftermarket. The platform automates phone calls, chat, email and operational workflows for repair shops, fleet operators, financial services, OEMs and resellers using specialised AI agents that share a common data layer.

- Company: DC Connected Car GmbH
- Headquarters: Elchinger Straße 53, 89278 Nersingen, Germany
- Website: https://dc-connected.ai
- Email: info@dc-connected.de
- Languages: German, English

## Core Products

- **Phone AI Agent** — Inbound and outbound calls for appointment booking, roadside assistance triage, customer service, repair approvals, parts checks and follow-ups.
- **Chat AI Agent** — WhatsApp and web-chat automation for customer communication.
- **Diagnostic AI Agent** — Remote OEM-level ECU diagnostics for selected BMW and Mercedes vehicles. Generates structured diagnostic reports before the vehicle arrives at the workshop.
- **Knowledge AI Agent** — Answers technical questions from workshop manuals, parts catalogues and the customer's own knowledge base. Hybrid retrieval (PG-vector + Neo4j knowledge graph) with HSN/TSN vehicle lookups.
- **Claims AI Agent** — Automates insurance and warranty claims processing, including dispatch coordination with partners (ADAC, MySchleppApp, Hlpy).
- **Outbound AI Agent** — Multi-tenant outbound campaigns for parts approvals, customer follow-ups and parallel calling.

## Key Capabilities

- Multi-agent orchestration with shared session context (no double entry, no information loss between agents)
- Telephony integration (SIP / VoIP via Twilio + ElevenLabs)
- Workshop management system integrations via API and webhooks
- Multilingual support (German, English) with i18n parity across all surfaces
- GDPR-compliant, hosted exclusively on EU servers in Germany
- Credit-based pricing model with shared organisation pool, no per-agent fees, all telephony costs included

## Solutions by Industry

- **Repair Shops** (`/solutions/repair-shops`) — Inbound booking, outbound communication, remote diagnostics, technical knowledge.
- **Fleets** (`/solutions/fleets`) — AI-powered roadside assistance, automated dispatch, downtime reduction.
- **Resellers & Partnerships** (`/solutions/resellers`) — White-label multi-agent platform for booking platforms, distributors and ecosystem providers.
- **Financial Services & OEMs** (`/solutions/financial-services`) — Enterprise vehicle data streaming and intelligence (TRAICE).

## Use Cases for Repair Shops

- **Inbound Booking** (`/solutions/repair-shops/booking`) — 24/7 AI receptionist with license-plate recognition, structured appointment requests, email fallback.
- **Outbound Communication** (`/solutions/repair-shops/outbound`) — Approval calls, parts availability checks, parallel outbound calls, structured reporting.
- **Remote Diagnostics** (`/solutions/repair-shops/diagnostics`) — OEM-level ECU scan before vehicle arrival, no hardware required.
- **Technical Knowledge** (`/solutions/repair-shops/knowledge`) — On-demand AI answers from repair procedures, technical bulletins, parts catalogues.

## Public Pages

- Home: https://dc-connected.ai/
- Solutions overview: https://dc-connected.ai/solutions
- About: https://dc-connected.ai/company/about
- Become a Partner: https://dc-connected.ai/company/partners
- Contact: https://dc-connected.ai/company/contact
- Imprint: https://dc-connected.ai/legal/imprint
- Privacy Policy: https://dc-connected.ai/legal/privacy
- Terms: https://dc-connected.ai/legal/terms

## Industries Served

- Independent repair shops & dealer workshops
- Fleet management companies (rental, leasing, corporate fleets)
- Automotive financial services, insurers and OEMs
- Parts distributors, booking platforms and resellers
- Roadside assistance providers (Avis, ADAC partnerships)

## Contact

- Website: https://dc-connected.ai
- Email: info@dc-connected.de
- Address: Elchinger Straße 53, 89278 Nersingen, Germany

## Pages

- [Home](/): Multi-agent AI platform for the automotive aftermarket — overview, products and use cases.
- [Solutions Overview](/solutions): All industry solutions — repair shops, fleets, resellers, financial services.
- [Solutions for Repair Shops](/solutions/repair-shops): AI agents for workshops — booking, outbound, diagnostics, knowledge.
- [Inbound Booking for Repair Shops](/solutions/repair-shops/booking): 24/7 AI receptionist with license-plate recognition and structured appointment requests.
- [Outbound Communication for Repair Shops](/solutions/repair-shops/outbound): Approval calls, parts checks and parallel outbound campaigns.
- [Remote Diagnostics for Repair Shops](/solutions/repair-shops/diagnostics): OEM-level ECU scan before the vehicle arrives — no hardware required.
- [Technical Knowledge for Repair Shops](/solutions/repair-shops/knowledge): On-demand AI answers from repair procedures, bulletins and parts catalogues.
- [Solutions for Fleets](/solutions/fleets): AI-powered roadside assistance, automated dispatch and downtime reduction.
- [Solutions for Resellers](/solutions/resellers): White-label multi-agent platform for booking platforms and distributors.
- [Solutions for Financial Services & OEMs](/solutions/financial-services): Enterprise vehicle data streaming and intelligence (TRAICE).
- [About DC Connected AI](/company/about): Company story, mission and team.
- [Become a Partner](/company/partners): Partnership programme for resellers and ecosystem providers.
- [Contact](/company/contact): Get in touch with sales and support.

## Optional

- [Imprint](/legal/imprint): Legal notice (Impressum).
- [Privacy Policy](/legal/privacy): How we handle personal data — GDPR-compliant.
- [Terms of Service](/legal/terms): Terms governing use of the platform.