Specialised in breakdown assistance: an agent team automates the whole process chain from the first call to the final documentation — intake, triage, dispatch, replacement mobility, workshop and warranty routing and follow-up. Your partners stay your partners, people stay in the loop, every step is documented and analysed.
45 minutes, one real case from your operation — together we see where time and money are lost.
Case #48213 · example
Flat battery, vehicle won't start
Vehicle
M-DC 2026 · compact car
Location
A8 towards Munich
Call answered
Intake agent · 0:00 min
Vehicle identified
Variant resolved from the licence plate
Service provider dispatched
Following your rules for country, brand and problem
Arrival in approx. 38 min
Confirmed by the provider
Driver informed via WhatsApp
With a link to the live status page
Sample view · data and times are examples
Running in production at
International rental company•International vehicle trading group•Assistance provider DACH•Leasing and fleet provider
Customer names on request — named only once released.
The same case, told twice
The Monday-morning breakdown case — once the way it runs today, once with us.
Driver, control centre, dispatcher
Each one asks for the same details again: vehicle, location, problem.
Service provider, rental branch, taxi
Coordinated separately by phone and email, with callbacks in between.
Workshop, warranty, billing
Status is chased by hand; nobody sees the whole case.
Typical breakdown case today, illustrative.
Captured once, on any channel
A call, WhatsApp with photo and location, or a vehicle signal: everything becomes a structured case right away.
Partners and mobility organised
The agent team assigns the service provider and books a replacement car or taxi when needed.
Live status for everyone
Driver, control centre and workshop see the same status; callbacks land in the same case.
Process cost per case: today about €80–150, with us from €3.50 end to end at volume pricing. "Up to 9 touchpoints" describes a typical case and is illustrative. 5.1 minutes is the historical median to partner dispatch (20 May – 18 Aug 2026), not arrival.
The seven stations
Not a toolbox — a continuous track. Every station hands structured data to the next one.
Phone, WhatsApp, web chat and email become one structured case — vehicle, location, problem, contact. While on the call, the driver can chat on WhatsApp and send photos and location.
Voice agent Joy — phone, WhatsApp and web chat, around the clock, in 90+ languages.
The vehicle is resolved against more than 550,000 variants and the problem is classified. If the case can be solved without a tow, the driver gets guided help and drives on.
Triage agent — vehicle database, fault-code knowledge base and guided self-help before any dispatch.
The partner router picks the right service by country, brand and problem type — roadside help or towing, including chasing, escalation and backup partners.
Dispatch agent — partner rules per country, brand and problem type; several providers per market; dispatch via API or email.
If it takes longer, the driver gets two options by WhatsApp or SMS: a replacement vehicle at your nearest location or a taxi to the destination — with a cost cap and confirmation on the status page.
Mobility agent — replacement vehicle or taxi, nearest location, price and arrival estimate, booking within your budget limit.
Vehicles are towed to your contract workshop. Warranty is checked during the call and handed to the manufacturer's assistance; appointment and claim data travel on with the case context.
Workshop agent — routing into contract workshops, rule-based warranty check per brand, appointment booking with case context.
Status updates go by WhatsApp first, SMS otherwise. Outbound AI chases partners until the case is really closed. Repeat calls land in the existing case.
Follow-up agent — WhatsApp first, SMS as fallback, outbound calls to partners; repeat-caller detection by number, plate and case reference.
Every step writes an event to the case file: live KPIs, cost per case, partner performance, conversation quality and callback reasons — without anyone keeping lists afterwards.
Intelligence layer — automatic conversation scoring, partner performance and usage-accurate billing per case.
Your agent team
Six specialised agents cover every area of breakdown assistance and work on one shared case file. Each knows where the others stand, hands over with full context and brings in a person when it counts.
Takes the breakdown by phone, WhatsApp, chat, email or SMS — in 90+ languages.
Identifies the problem, tries digital help first and decides whether a partner is needed.
Assigns the right partner by country, brand and problem, follows up and switches if needed.
Organises a replacement car or taxi, including the ride to the replacement car.
Routes workshop, claims and manufacturer warranty with the captured case data.
Keeps the driver updated by WhatsApp and SMS and closes the case cleanly.
One case file for all: what the intake agent learns on the phone, the dispatch agent, the mobility agent and follow-up know too — no channel or system break, no question asked twice.
Each agent takes its part and writes into the same case file. Nobody asks the driver twice.
Case file #48213
Intake
Problem, plate and location captured
Triage
Digital help checked, on-site service needed
Dispatch
Service provider assigned under your rules
Mobility
Taxi to the replacement car booked
Follow-up
Driver confirms: help has arrived
Sample view · data and times are examples
Where ordinary phone AI gives up
Any AI can answer a call. The difference is the situations where a case normally gets stuck.
The case continues automatically on WhatsApp: photo of the damage, warning light or plate, location sharing — in parallel to the call.
The mobility agent arranges the replacement car and the taxi to it — or straight to the destination. The driver confirms every step.
No reply or a missed arrival time: follow up, assign a replacement partner, escalate to a person if needed.
The callback lands in the existing case. The agent knows the status — no question is asked twice.
Rule-based check and handover to manufacturer assistance with all data. If not, the case continues normally.
Location by link via WhatsApp or SMS, conversation in 90+ languages — the driver doesn't need to explain anything.
The call stalls, the case continues in WhatsApp in the same case file.
Call · Breakdown line
Location unclear, poor connection
Breakdown assistance
Hi, we're continuing your case #48213 here. Please share your location.
📍 Location shared
📷 Photo of warning light
Thanks. A service provider is on the way, arrival in about 38 min. Here's your status link.
Sample view · data and times are examples
People stay in the loop
The AI handles the routine. Where a person is needed, they take over with full context — and the driver always knows what happens next.
When a case needs a person, it is transferred live to your team — with everything captured up to that point.
If a partner does not respond or something goes off plan, the case escalates with a short summary instead of a raw alert.
Drivers confirm location, partner and replacement mobility themselves — on the call, on WhatsApp or on the status page.
Every call, message and dispatch is time-stamped in the case timeline of your portal.
Intelligence layer
The platform doesn't just document, it analyses. You see where time and money get stuck — and which partners deliver.
Every step, channel and handover in order.
Why drivers call again, classified automatically.
Response time and reliability per partner and region.
Automatic evaluation of every conversation.
Usage-accurate billing and cost per case.
In the portal you see the case history, callback reasons and how your service providers perform, without spreadsheets or chasing.
Portal · Analytics
Cases and automation
Channel mix
AI insight
Callbacks about arrival time cluster in the evening for Provider West.
Recommendation: send status updates automatically via WhatsApp
Callback reasons
Service provider performance
Arrival vs. promised time
Case history #48213
Sample view · data and times are examples
Optional add-ons
The agent team solves the breakdown case without extra modules. Two add-ons extend it: cases straight from vehicle data, and AI calls for approvals and follow-ups.
A fault code, warning light, location or battery state opens the breakdown case automatically — before the driver calls.
AI calls for approvals, appointments, status updates and satisfaction checks — triggered from the case or from your workflow.
The scorecard
Data from the field: international rental company, production operation in Germany, 30 July – 28 October 2026 (90 days). Merged duplicate cases and empty conversations excluded.
3,652 autonomous · 466 escalated
Share of phone calls the AI completes without escalating to a human. 466 of 4,118 calls escalated. At case level: 88 %.
642 of 1,625 technical breakdown cases (39.5 %) resolved without a recovery vehicle.
Billed phone conversations per case fell from 1.7 in June to 1.3 in October 2026, as follow-ups moved to WhatsApp and the live status page and partner status was pushed to the customer instead of being asked for.
From case intake to partner dispatch, historical period 20 May – 18 Aug 2026. Not an arrival time.
Average across all case types at volume pricing. Technical breakdowns sit above it. No fixed price per case.
Further rates such as customer satisfaction are published only once they are measured reliably. In the breakdown audit we work everything out using your own cases.
Who it's for
Vehicle stranded, rental still running, customer keeps calling back.
Replacement mobility and return handling run inside the same case.
Incomplete case files, damage reported twice.
One structured case from the call to the claim.
Call peaks, long waits, high callback rate.
Intake and status updates run without a queue.
Downtime costs more than the repair.
Early detection and fast dispatch shorten downtime.
The vehicle arrives and the case starts from zero — the phone rings, intake ties up staff.
The case arrives with history, fault codes and photos; intake and appointments run through agents.
Objection 1 — neutrality
Your existing contracts stay untouched. We dispatch your partners, track their response and document what happened — we do not replace them.
No towing network of our own. No commission interest in partner selection.
Objection 2 — security & white-label
Operations and data storage exclusively inside the EU.
Data processing agreement, deletion concept and logging are part of the setup.
Data is separated per tenant — enforced technically, not organisationally.
Numbers, senders, landing pages and language all run under your brand.
Pricing
A call is cheap, but it's only one part of the case. We solve the whole case: intake, partners, warranty, replacement mobility, follow-up and billing. Today a breakdown case costs around €80–150 in process costs, the call alone €8–12.
Who built this
Dennis Christ
Founder & CEO
Workshop floor › Vehicle mechatronics › Master craftsman › Certified assessor › Own office digitised
He consistently digitised his own assessor office and made processing significantly faster. The same thinking sits in this platform: understand the process first, then automate it.
Every step of this platform is derived from real breakdown cases – not from assumptions.
Clarity
One process — but complete.
FAQ
We take a real breakdown case from your operation, walk it through the seven stations and look together at where time and money are lost.
45 minutes. Together we look for a solution — and if it isn't a fit, we say so.