For automobile clubs
Call peaks without a queue
In frost, heat or at the start of the holidays, every call comes in at once. Our agent team answers every call immediately, solves what can be solved digitally and keeps your members informed. Your team takes care of the cases that need people.
- Every call is answered immediately, even at peak times
- Status updates go out proactively instead of being asked for
- Digital help first: not every breakdown needs a patrol vehicle
Control centre · Live
Queue
none
In conversation in parallel
- Answered
Member · Kassel
Flat battery
- Answered
Member · Fulda
Warning light
- Answered
Member · Erfurt
Flat tyre
- Answered
Member · Göttingen
When is help coming?
- Answered
Member · Marburg
Won't start
- Answered
Guest · Eisenach · EN
Stranded
Sample view · data and times are examples
The problem
Where the load builds up for automobile clubs
The peak always hits at once
First frost, heatwave, start of the holidays: the line is full, members wait on hold, some hang up and call again.
Status is asked for, not reported
"When will the patrol arrive?" is the most common question. Every answer costs time in the control centre.
Every breakdown gets a vehicle
Even when guidance on the phone would have been enough, a patrol vehicle goes out and is missing elsewhere.
Experienced staff are stuck in routine
The people who should handle escalations and hard cases are taking down plates and locations.
The solution
How the case runs with us
- 1
Intake
Phone, WhatsApp, chat or your app via an interface: every call is answered immediately, in parallel and without a queue. Member, vehicle and location are captured during the conversation.
- 2
Triage & digital help
If the breakdown can be solved with guidance, for example warning lights or starting problems, the agent helps directly. Your patrol vehicle stays free.
- 3
Dispatch
Your patrols or contract partners are dispatched by region and damage type, with chasing when no reply comes.
- 4
Follow-up
Arrival time and status go out proactively to the member via WhatsApp or SMS, with a link to the live status page.
- 5
Analytics
Callback reasons, load peaks and partner performance in the portal, by region and period.
Why us
Why an agent team and not a phone bot
No hold queue, even at peak
The agents run many conversations at once. Your control centre doesn't have to grow with the weather.
Status before anyone asks
Partner status is pushed to the member instead of being asked for. In the field, repeat calls fell by 26 % in four months this way.
Under your brand, by your rules
Numbers, senders and language run under your brand. Your patrols and partners stay as they are.
Behind it is not a single phone bot but a team of AI agents on one shared case file, with your team as backup.
Edge cases
The cases where ordinary phone AI gives up
The partner doesn't respond
If no reply comes or the arrival time is missed, the agent chases, dispatches a fallback partner and escalates to your team if needed.
The call drops
Bad signal on the motorway? The case continues in WhatsApp, location and photos included. The member doesn't have to call again.
Foreign driver, unclear location
The agent speaks the driver's language and sends a location link. The case is documented consistently.
Key figures
What it delivers, measured
Data from the field: international rental company, Germany, 30 July – 28 October 2026 (90 days); median to dispatch: 20 May – 18 August 2026. Definitions on the Proof page.
In the breakdown audit we work these figures out with real cases from your operation, instead of passing another company's numbers off as yours.
Modules
What you can add
Intelligence Layer
Load peaks, callback reasons and partner performance by region and period in the portal.
Learn moreOutbound AI
AI calls for satisfaction checks after the job and follow-up questions to members.
Connected Car Engine
Add-onVehicle signals open the case before the member calls. With our OEM data or your own connector.
Learn moreFAQ
Questions from practice
45 minutes, one real case from your control centre
We walk through a closed case station by station and look together at where time and cost are lost.
Book a breakdown auditOther customer groups