Pricing
Transparent pricing for the whole breakdown case
Two parts: the platform from €1,499 per month and a price per case from €3.50 at volume pricing. It covers the whole case, not just the call.
Portal, analytics, reporting, partner routing, integrations and support. Larger setups on request.
Includes intake, triage, partner dispatch, warranty routing, replacement mobility, status updates, follow-up and billing. Conversations by phone, WhatsApp and chat are included in the case price.
What does a breakdown case cost?
A call is only one part of the case. Compare what a whole case costs today with our case price from €3.50.
Covers the whole flow, including all conversations. Cases with many conversations cost a little more.
Estimate for a case handled the classic way: around €80–150 in process costs, depending on the case. The call alone costs €8–12; on top come coordination and callbacks, internal work and, depending on the case, warranty routing or organising replacement mobility. Excluding towing, repair, rental car and downtime.
- Platform
- €1,499
- Cases
- €1,750
- Monthly total
- €3,249
- Today per month
- €50,000
- With DC per month
- €3,249
Both calculated on the same case volume. Third-party cost is excluded on both sides.
- · Estimate, not an offer. Net of VAT.
- · The platform fee spreads across all cases — the more cases, the lower the cost per case.
- · Not included: partner services (towing, workshop, taxi, replacement car) run through your existing contracts.
What the platform and case price cover
Agents on every channel
Phone, WhatsApp, chat, email and SMS in the same case — in 90+ languages, around the clock.
Case file and portal
Every case with history, timestamps, transcripts, photos and status — visible to your team, role-based and tenant-separated.
Partner control
Rule-based ordering, automatic chasing, fallback partners and evaluation of partner response against your provider.
Integrations
Connected to your systems via API, email and webhooks; towing, taxi and mobility providers are already integrated.
Operations and monitoring
Every agent monitored, alerts on outage or anomaly, quality scoring of conversations, continuous tuning.
Reporting and cost transparency
Cases, durations, partner performance, callback rate and consumption per cost centre — traceable monthly down to the single case.
Connected Car Engine (live vehicle data) is billed per vehicle and is not part of the base fee.
Price it for your operation
In the breakdown audit we walk through your cases and calculate the cost per case on real volumes.
Book a breakdown audit