For insurers & assistance
The file is only complete when nobody has to call back.
The most expensive part of a claim is rarely the service itself. It's incomplete files, duplicate reports and follow-up questions weeks later. We capture the case in a structured way while help is under way, under your brand.
- Circumstances, parties and photos structured in one file
- Duplicate reports are detected and linked to the case
- Warranty and manufacturer cases detected by rules and handed over
Claim file SA-73019
- Circumstances
- Engine warning light, loss of power on the A3
- Parties
- Vehicle
- Location
- Photos
- Check
Sample view · data and times are examples
The problem
Where insurers and assistance providers incur cost
The circumstances stay in the phone call
A lot is said, little is recorded. Whoever handles the file later has to ask again.
One claim, several reports
The workshop reports it, the head office reports it, the customer sends an email. In the end there are three files for one case.
Assistance and claims run separately
There's no link between the roadside job and the claim file. Receipts and times have to be pieced together.
Warranty cases are spotted too late
What should go through the manufacturer is only noticed after the repair. By then the money is spent.
The solution
How the case runs with us
- 1
Intake
Circumstances, parties and vehicle data are captured in a structured way, in the same conversation in which help is organised. Photos and location arrive in parallel via WhatsApp.
- 2
Triage
Warranty, goodwill and manufacturer cases are detected by stored rules before a claim is filed.
- 3
Dispatch
The assistance job runs through your service providers, with chasing and a fallback partner when no reply comes.
- 4
Workshop, claims & warranty
Incoming emails from workshops and partners are automatically linked to the file. Duplicate reports are detected and merged.
- 5
Closure & analytics
The closure contains the full history with timestamps, traceable weeks later. In the portal you see how your service providers perform and respond.
Why us
Why an agent team and not a phone bot
One file for every channel
Phone, WhatsApp, email and partner replies land in the same case. Nothing sits in shared inboxes anymore.
Neutral towards your partners
We have no breakdown network of our own and no commission interests. Your service providers stay your service providers.
Under your brand
Numbers, senders and language run under your brand and your conversation rules. Your team sees every step in the portal.
Behind it is not a single phone bot but a team of AI agents on one shared case file, with your team as backup.
Edge cases
The cases where ordinary phone AI gives up
Unclear circumstances on the phone
The case continues in parallel on WhatsApp: photos of the damage, location and plate go straight into the file.
The same claim comes in twice
If the workshop emails what the customer already reported by phone, the platform links the report to the existing case instead of opening a new file.
Warranty instead of a claim payout
When the engine warning light is on, the agent checks the manufacturer rules and hands the case to the manufacturer before the workshop repairs it at your expense.
Key figures
What it delivers, measured
Median to dispatch: measurement window 20 May – 18 August 2026. Field figures with definitions are on the Proof page.
In the breakdown audit we work these figures out with real cases from your operation, instead of passing another company's numbers off as yours.
Modules
What you can add
Intelligence Layer
Service provider performance, callback reasons and conversation quality per product and region in the portal.
Learn moreOutbound AI
AI calls for approvals, status checks with workshops and satisfaction checks after the case.
Connected Car Engine
Add-onVehicle signals open the case before the customer calls. With our OEM data or your own connector.
Learn moreFAQ
Questions from practice
45 minutes, one real case from your portfolio
We take a closed file, walk through it station by station and look together at where it had gaps.
Book a breakdown auditOther customer groups