For workshops & service businesses
The vehicle arrives. The case is already there.
In a breakdown case the workshop is one station: it receives the vehicle with history, fault codes and warranty status. Day to day, the same agent team handles intake, appointments and enquiries, in the evening and at weekends too. Your DMS stays as it is.
- No call gets lost, not even at the lift
- Fault codes and remote diagnosis available before arrival
- Warranty and goodwill rules checked before work starts
Notice · towing service
History
Fault codes
- P0299Boost pressure too low
- P0562System voltage low
Remote diagnosis
Warranty
Appointment
Sample view · data and times are examples
The problem
Where workshops lose time and context
The case starts from zero
The vehicle is towed in and the intake starts all over again. Nothing structured arrives from the call or the towing order.
The phone rings at the lift
Calls during work interrupt, calls after closing time get lost.
Fault codes only on readout
Parts and time slots can't be planned as long as nobody knows what's wrong with the vehicle.
Warranty is spotted too late
Warranty or goodwill cases are only recognised after the repair. Then billing gets complicated.
The solution
How the case runs with us
- 1
Intake
Phone, WhatsApp, chat and email: plate, symptom, preferred appointment and availability are captured in a structured way, in the evening and at weekends too.
- 2
Vehicle & fault codes
The vehicle variant is identified from a database of more than 550,000 variants. Fault codes are mapped to components and control units via the knowledge base.
- 3
Remote diagnosis
The vehicle condition is read before the workshop visit: fault memory, battery and wear values as a readable finding in the case.
- 4
Warranty & goodwill
Warranty and goodwill rules per brand are checked before work starts.
- 5
Appointments & status
Appointments, reminders and status updates to the customer run automatically in the same case. If the vehicle comes from a breakdown case, everything is ready on arrival.
Why us
Why an agent team and not a phone bot
Your phone, staffed around the clock
Intake, appointment requests and status questions run through the agents, in 90+ languages. Your team stays at the lift.
Technology that understands vehicles
More than 550,000 vehicle variants and a knowledge base that maps fault codes to components and control units.
No new system
We don't replace a DMS or a planning system. The case arrives with you in a structured form.
Behind it is not a single phone bot but a team of AI agents on one shared case file, with your team as backup.
Edge cases
The cases where ordinary phone AI gives up
The customer calls for the third time
Every callback lands in the existing case. The agent knows appointment, diagnosis and status and answers without anyone from the workshop having to pick up.
A call after closing time
The agent takes the request, proposes an appointment and opens the case. In the morning everything is in your overview.
A warranty case at intake
When the engine warning light is on in a young vehicle, the agent checks the manufacturer rules and triggers the approval before work starts.
Key figures
What you can rely on
Technical platform facts. Field figures with definitions are on the Proof page.
In the breakdown audit we work these figures out with real cases from your operation, instead of passing another company's numbers off as yours.
Modules
What you can add
Remote diagnosis
Fault memory, battery and wear values before the workshop visit. Currently for selected BMW and Mercedes models.
Outbound AI
AI calls for appointment confirmation, cost estimate approvals and the message that the vehicle is ready for pick-up.
Connected Car Engine
Add-onVehicle signals open the case and propose an appointment before the breakdown happens.
Learn moreFAQ
Questions from practice
45 minutes, one real case from your business
We walk through a closed case station by station, from intake to hand-back, and look together at where time and context get lost.
Book a breakdown auditOther customer groups