We are DC Connected AI
Specialised in breakdown assistance: we build the agent team that solves a breakdown case end to end — from first contact to billing, with your partners and under your brand.
Who we are
We come from the workshop, not from a pitch deck. Our founder lived the breakdown and claims process as a mechatronics technician, master mechanic and appraiser — with every call, follow-up and system break. That became a platform that automates exactly this process: specialised agents handle intake, triage, dispatch, replacement mobility, workshop, claims and warranty, and follow-up on one shared case file. The intelligence layer turns every case into insight on partners, costs and quality. Founded on 14 January 2021, headquartered in Nersingen near Ulm, with an international team from Europe and Latin America.
Our journey
Company foundation
DC Connected is founded on 14 January 2021 in Nersingen near Ulm — with an international team from Germany, Spain and Argentina.
First vehicle service app
The first application for connected vehicle services lays the foundation: vehicle data, workshop and driver in one flow.
Expansion & partnerships
The international team grows; first collaborations with automotive partners validate the technology in operation.
Launch of JOY
JOY, the virtual workshop assistant, goes live — the first agent that fully handles customer conversations.
The agent team for breakdown assistance
One agent becomes a team: specialised agents solve breakdown cases end to end in operation for large fleet and mobility customers — optionally extended by the Connected Car Engine, which starts the case straight from vehicle data.
A call is only one part of the case
With JOY we saw it: answering a call is quick. The case gets stuck afterwards — with the partner who doesn't reply, the driver left without a car, the warranty nobody checks. That's why we don't build another phone tool but an agent team that takes over the whole breakdown case and makes every step measurable. The Connected Car Engine comes as an optional add-on: the case starts before the driver calls.
Our values
These principles shape how we build the platform and work with customers and partners.
Vision
No driver should have to chase anyone after a breakdown — and no team should piece cases together by hand.
Mission
Automate every breakdown case end to end: with your partners, under your brand, with people in the loop and fully documented.
Innovation
We solve the cases where general phone AI fails: channel switches, replacement mobility, partner no-shows, warranty.
Partnership
We are neutral: no towing network of our own, no commissions. Our success is measured by how well your cases run.