Electrics / battery
Cologne · DE
4 min
until partner dispatch
1.9 h
until everything was done
no
Replacement vehicle
Proof
Numbers with a measurement definition
Every metric on this page comes from production data and sits next to its definition. What we cannot measure cleanly is listed here too — as a gap.
Data from the field: international rental company, production operation in Germany, 30 July – 28 October 2026 (90 days). Merged duplicate cases and empty conversations excluded.
89 %
of calls resolved without handing over to a human
Share of phone calls the AI completes without escalating to a human. 466 of 4,118 calls escalated. At case level: 88 %.
4 in 10
technical breakdowns resolved without a recovery vehicle
642 of 1,625 technical breakdown cases (39.5 %) resolved without a recovery vehicle.
−26 %
repeat calls in four months
Billed phone conversations per case fell from 1.7 in June to 1.3 in October 2026, as follow-ups moved to WhatsApp and the live status page and partner status was pushed to the customer instead of being asked for.
from €3.50
per case, end to end, at volume pricing
Average across all case types at volume pricing. Technical breakdowns sit above it. No fixed price per case.
5.1 min
Time to dispatch (median)
From intake to partner dispatch.
550,000+
Vehicle variants
Plate or model is resolved against the vehicle database during the conversation.
24/7
Availability
Phone, WhatsApp and web chat around the clock, no shift plan.
90+
Conversation languages
90+ languages for the agents.
Real cases from live operations
Real breakdown cases, real timings
Every row below is a real breakdown from July and August 2026 – not a demo. On the left: what broke on the vehicle and where it happened. On the right: how long it took until a recovery truck or roadside mechanic was instructed, until the case was fully done, and whether the driver got a replacement vehicle.
Tyre / wheel
Milan · IT
5 min
until partner dispatch
3.9 h
until everything was done
yes
Replacement vehicle
Access / body
Düsseldorf · DE
4 min
until partner dispatch
10.9 h
until everything was done
no
Replacement vehicle
Fuel / fluids
Recklinghausen · DE
3 min
until partner dispatch
15.4 h
until everything was done
no
Replacement vehicle
Engine
Ramsau im Zillertal · AT
7 min
until partner dispatch
23.5 h
until everything was done
yes
Replacement vehicle
Glass / body damage
Barcelona · ES
4 min
until partner dispatch
48.4 h
until everything was done
no
Replacement vehicle
Electrics / battery
Berlin · DE
4 min
until partner dispatch
48.3 h
until everything was done
no
Replacement vehicle
Lost key
Ulm · DE
5 min
until partner dispatch
48.1 h
until everything was done
yes
Replacement vehicle
Electrics / battery
Cologne · DE
4 min
until partner dispatch
1.9 h
until everything was done
no
Replacement vehicle
Tyre / wheel
Milan · IT
5 min
until partner dispatch
3.9 h
until everything was done
yes
Replacement vehicle
Access / body
Düsseldorf · DE
4 min
until partner dispatch
10.9 h
until everything was done
no
Replacement vehicle
Fuel / fluids
Recklinghausen · DE
3 min
until partner dispatch
15.4 h
until everything was done
no
Replacement vehicle
Engine
Ramsau im Zillertal · AT
7 min
until partner dispatch
23.5 h
until everything was done
yes
Replacement vehicle
Glass / body damage
Barcelona · ES
4 min
until partner dispatch
48.4 h
until everything was done
no
Replacement vehicle
Electrics / battery
Berlin · DE
4 min
until partner dispatch
48.3 h
until everything was done
no
Replacement vehicle
Lost key
Ulm · DE
5 min
until partner dispatch
48.1 h
until everything was done
yes
Replacement vehicle
Real cases, anonymised: no names, plates or contact details. Times rounded.
Two cases in detail
International rental company
24/7 breakdown intake across several countries, towing dispatch and replacement mobility inside one case.
Before
Phone intake during office hours, dispatch by email and callback, status only on request.
With DC Connected
Intake in seconds by phone and WhatsApp, towing partner ordered within minutes at the median, replacement mobility by link to the driver, partner replies as status events inside the case — and a monthly evaluation that evidences the provider's response times.
Client anonymised until written approval. Figures in the scorecard above.
International vehicle trading group
Requests about vehicles, appointments and damages over phone and email, spread across many locations.
Before
Requests landed in shared mailboxes; matching to vehicle and location was manual.
With DC Connected
Inbound requests are matched to vehicle, location and case automatically, follow-up questions stay in the same case, and consumption is traceable per cost centre.
Client anonymised. No testimonial until approval is in place.
The partner landscape
We dispatch existing networks and document their response. No towing network of our own, no commission interest in partner selection.
Existing breakdown networksManufacturer programsInsurance serviceslocal partners
Our partners
Investors and partners from automotive, mobility and venture capital working with us on the future of breakdown assistance. They are deliberately kept separate from customer figures.
MAHLE
Borusan Ventures
Bloomhaus Ventures
Atlas Ventures
Borusan Otomotiv
Krusche & Company
Ralf Christ KFZ
Venpace Ventures
Network VC
APX
Let us run it on your numbers
In the breakdown audit we put your case volume, cycle times and costs next to these metrics.
Book a breakdown audit