The breakdown case starts before the driver calls.
The Connected Car Engine adds vehicle data to the agent team. A fault code, location or battery state opens the case automatically: the intake agent contacts the driver, the dispatch agent sends help. With our OEM data or through your own OEM data connector — no hardware in the vehicle.
From vehicle signal to solved case
Signal → agent team → the same case as a call.
1. Signal from the vehicle
Fault code, warning light, location, battery or mileage arrive via the OEM interface — from our connection or your own data connector.
2. The agent team takes over
The triage agent assesses the signal against vehicle, contract and warranty. If help is needed, a breakdown case opens automatically — with location and vehicle data already filled in.
3. Proactive help
The driver is contacted by call or WhatsApp, the right partner is assigned, replacement mobility or the workshop is organised — all in the same case, analysed in the intelligence layer.
The vehicle reports in before the driver calls
A signal from the vehicle data opens the case. The agent team contacts the driver and organises help.
Vehicle signal · M-DC 2026 · Compact class
Battery voltage critical
Case opened automatically
Vehicle and location from vehicle data
Driver contacted via WhatsApp
Before the car breaks down
Workshop appointment booked
Documented in the same case history
Sample view · data and times are examples
What the add-on does in a breakdown case
The same agent team, the same case — just triggered earlier.
Workshops — announced vehicles
The vehicle arrives with fault code, history and location. Appointment, parts and customer communication run in the case before the customer calls.
For workshopsRental & fleets — help before the call
You learn about the breakdown from the vehicle, not the driver. Help, replacement car and updates start while the driver is still pulling over.
For rental & fleetsInsurers & assistance — complete file
Location, time and vehicle condition are in the case from the start. Fewer follow-up questions, a cleaner claims file.
For insurers & assistancePartners & resellers — under your brand
Agent team and Connected Car Engine as white-label for your network or platform — with our OEM data or your own OEM data connector.
Become a partnerTwo data paths, one case
Use our OEM connection, running on the traice.eu data infrastructure, or plug in your own OEM data connector. Either way the same rules apply: EU hosting, GDPR, tenant separation — and every signal lands in the same breakdown case as a call.
Should your cases start before the call?
Together we check which vehicles in your fleet are covered, which data path fits and how the add-on fits into your existing flow.