For leasing & logistics
Downtime costs more than the repair
For leasing and logistics fleets every hour a vehicle isn't moving counts: missed routes, replacement vehicles, unhappy customers. We shorten the time from breakdown to back in service and document it per case.
- Driver report or vehicle signal opens the same case
- Roadside help, workshop and replacement vehicle run in one case
- Downtime and costs per case and cost centre in the portal
Fleet · North depot
- On route
Van 14
H-DC 1407
- Breakdown · in case
Van 07
H-DC 1207
- On route
Van 22
H-DC 2207
Driver reports breakdown via WhatsApp
Location and photo in the case
- 2
Roadside help dispatched
Partner in the region, arrival confirmed
- 3
Workshop appointment booked
Next available partner workshop
- 4
Replacement vehicle for the route
Dispatch informed
- 5
Back in service
Downtime and costs documented in the case
Sample view · data and times are examples
The problem
Where downtime builds up in leasing and logistics
The breakdown is known too late
It's only reported once the vehicle has stopped. Yet many breakdowns announce themselves in advance.
Coordination across many channels
Driver, dispatch, roadside service and workshop all call each other. Everyone has a different status.
The route is waiting
Without a quick replacement vehicle, the delivery fails. A replacement is often only organised once the repair time is clear.
Nobody measures downtime
How long a vehicle really stood still and what that cost appears in no report.
The solution
How the case runs with us
- 1
Intake
Drivers report by phone or WhatsApp, dispatchers by email or portal. With the Connected Car Engine, the vehicle signal opens the case too.
- 2
Triage & digital help
If the breakdown can be solved digitally, the driver gets guidance and drives on. Otherwise it goes straight to dispatch.
- 3
Dispatch
Roadside help by region, vehicle type and damage type, with chasing and a fallback partner when no reply comes.
- 4
Workshop & mobility
Workshop and replacement vehicle are organised in the same case, according to your rules per cost centre.
- 5
Analytics & billing
Downtime, costs and partner response are documented per case and reported monthly.
Why us
Why an agent team and not a phone bot
One case instead of five phone calls
Driver, dispatch, roadside service and workshop see the same status. The agents keep everyone up to date.
Know earlier with vehicle data
As an add-on, the Connected Car Engine reports critical values before the vehicle breaks down. No hardware, with our OEM data or your connector.
Downtime becomes measurable
Every case carries timestamps from breakdown to back in service. You see which partners and processes cost downtime.
Behind it is not a single phone bot but a team of AI agents on one shared case file, with your team as backup.
Edge cases
The cases where ordinary phone AI gives up
The vehicle reports the breakdown itself
With the Connected Car Engine add-on, the vehicle signal opens the case. Dispatch, workshop and replacement mobility start before the driver calls.
The driver barely speaks German
The agent speaks the driver's language, 90+ languages, and documents the case consistently for your dispatch.
The roadside service misses the arrival
The agent chases, dispatches a fallback partner and informs driver and dispatch. If that's not enough, your team takes over with the full case.
Key figures
What it delivers, measured
Data from the field: international rental company, Germany, 30 July – 28 October 2026 (90 days); median to dispatch: 20 May – 18 August 2026. Definitions on the Proof page.
In the breakdown audit we work these figures out with real cases from your operation, instead of passing another company's numbers off as yours.
Modules
What you can add
Connected Car Engine
Add-onCritical vehicle values open the case before the route fails. With our OEM data or your own connector, no hardware.
Learn moreOutbound AI
AI calls for workshop appointments and updates to drivers and dispatch.
Intelligence Layer
Downtime, costs per cost centre and service provider performance in the portal.
Learn moreFAQ
Questions from practice
45 minutes, one real case from your fleet
We walk through a closed case station by station and look together at where downtime and cost build up.
Book a breakdown auditOther customer groups