For rental fleets
The vehicle is stranded. The rental keeps running.
For rental fleets the breakdown is not what costs money; everything after it is: the renter without a car, the search for a replacement, the stranded vehicle, the constant follow-up calls. Our agent team resolves the whole case, from the first call to the recovery.
- Replacement car or taxi right inside the case, within your budget rules
- Your towing partners, with automatic chasing
- Recovery and return are tracked until the case is closed
Rental agreement MV-20417
- Renter
- J. Weber
- Vehicle
- HH-RX 4127 · Compact SUV
- Breakdown site
- A1, near Bremen
- Replacement at
- Bremen city branch
Breakdown reported
Call, location shared via WhatsApp link
Towing service dispatched
Your local partner, arrival confirmed
Replacement car reserved
Nearest branch, confirmed by the renter via link
Taxi to the branch booked
Within your budget cap
Recovery ordered
Stranded vehicle to the partner workshop
Branch informed
Replacement, costs and return documented in the case
Sample view · data and times are examples
The problem
Where rental fleets lose time and money
The renter is left without a car
After the tow, the search for a replacement begins: call the branch, block a car, organise a taxi. Different every time, often hours later.
The renter keeps calling back
The renter calls back because nobody keeps them informed. Every callback ties up your team and starts from scratch.
The partner doesn't respond
The towing service accepted but doesn't show up. Nobody notices until the renter calls again, annoyed.
The stranded vehicle drops out of sight
Recovery, workshop and return run on the side. Days later nobody knows where the car is or what the case cost.
The solution
How the case runs with us
- 1
Intake
Phone, WhatsApp or chat: plate, location and problem are captured and matched against your fleet. The renter shares the location via link.
- 2
Triage & digital help
If the breakdown can be solved digitally, for example with guidance on a warning light, no tow truck goes out. In the field that works for 4 in 10 technical breakdowns.
- 3
Dispatch
Your existing partner is dispatched by country, brand and cause. If no reply comes, the agent chases and dispatches a fallback partner.
- 4
Mobility & locations
Replacement car at your nearest branch or a taxi straight to the destination, sent as a link to the renter and within your budget cap. If they choose the replacement car, the taxi there is booked with it.
- 5
Follow-up & closure
Status updates go out via WhatsApp first, otherwise by SMS. Recovery and return are tracked until the case is closed, with costs per cost centre.
Why us
Why an agent team and not a phone bot
Mobility is part of the case
Replacement car, taxi and recovery are organised by the same agent team that took the call. No second hotline, no broken handover.
Your rules, your partners
You set budget caps, branches and partners per country once. We have no towing network of our own and no commission interests.
Every callback lands in the same case
The renter never has to repeat themselves. The agent knows location, partner and arrival time and answers right away.
Behind it is not a single phone bot but a team of AI agents on one shared case file, with your team as backup.
Edge cases
The cases where ordinary phone AI gives up
Towed, and the renter is left without a car
The mobility agent offers the replacement car at your nearest branch on WhatsApp and books the taxi there with it. The renter confirms; costs and booking sit in the case.
The towing service doesn't show up
If the promised arrival time is missed, the agent chases, dispatches a fallback partner and informs the renter. If that's not enough, your team takes over with the full case.
The renter doesn't speak German
Our agents speak 90+ languages. The case is still documented consistently in German or English.
Key figures
What it delivers, measured
Data from the field: international rental company, Germany, 30 July – 28 October 2026 (90 days). Definitions on the Proof page.
In the breakdown audit we work these figures out with real cases from your operation, instead of passing another company's numbers off as yours.
Modules
What you can add
Connected Car Engine
Add-onThe vehicle reports critical values before the renter is stranded. With our OEM data or your own connector, no hardware.
Learn moreOutbound AI
AI calls for follow-up questions, workshop appointments and satisfaction checks after the case.
Intelligence Layer
Cases, callback reasons, service provider performance and costs per cost centre in the portal.
Learn moreFAQ
Questions from practice
45 minutes, one real case from your fleet
We take a closed case from your operation, walk through it station by station and look together at where time and cost are lost.
Book a breakdown audit