Arranging replacement mobility after a breakdown
After the tow, the case isn't solved for the customer. They're standing at the roadside and need to move on, to their destination or to a replacement car. This is where gaps and callbacks often appear.
Why replacement mobility often fails
Towing, taxi and replacement car are often handled by different parties. Every handover costs time, and the customer asks repeatedly when things will move on.
Door to door in one case
Our agent books replacement mobility in the same case: for example a taxi from the breakdown site to the replacement-car pickup or straight to the destination. You decide which options exist and up to which budget limit.
If a booking fails, the agent offers an alternative or hands over to your team. The customer is kept informed, and every booking is recorded with its cost in the case.
Who benefits most
Rental fleets where the rental keeps running, leasing and logistics fleets with downtime, and insurers offering mobility services benefit most.
Frequently asked questions
Can we use our own mobility partners?
Yes. We work with your partners and rules. We don't run our own network.
What happens if no taxi is available?
The agent offers an alternative or hands the case over to your team with full context.
What does this look like for you?
In the Breakdown Audit we go through your breakdown cases together and show where the agent team fits in.