What a breakdown case really costs
When comparing roadside assistance costs, people often look at the cost per call. A classic call-centre call costs around €8–12. But the call is only one part of the case.
Where the costs arise
A breakdown case includes coordinating towing and roadside partners, callbacks, arranging replacement mobility, warranty handling and internal processing. Together, the process costs of a classically handled case are around €80–150, excluding towing, repair and rental days.
The hidden cost: callbacks
Every callback from a customer asking for status costs time. When status updates are pushed proactively and follow-ups run via WhatsApp and a status page, these contacts drop. In production, repeat calls fell by 26 % in four months.
How this changes with an agent team
When AI agents handle the whole case, handovers and duplicate work disappear. With us, a breakdown case costs from €3.50 end to end at volume pricing, plus the platform license from €1,499 per month.
Frequently asked questions
Are towing and repair included in the price?
No. The price per case covers handling the case. You settle your partners' services with them as before.
How do I find out my own process costs?
In the Breakdown Audit we work through your cases together. The pricing page also has a calculator.
What does this look like for you?
In the Breakdown Audit we go through your breakdown cases together and show where the agent team fits in.